HopeSync allows you to send SMS messages to clients and supporters.  For most of our customers, they never get close to the limit on their accounts. Almost every HopeSync customer can send messages to clients without concerns of reaching the limit.

What is the limit for SMS messages?

HopeSync provides 2,000 SMS segments per month for a two-concurrent-user subscription. For all subscriptions higher then the two concurrent users, the number of segments doubles. For example, with a subscription for 5 concurrent users, you would receive 10,000 segments per month.  A segment is 153 characters. If you send a message under 153 characters, that is 1 segment. If you send a super long message, it could be 11 segments if it was 1,600 characters.  

To calculate the number of SMS segments available to your center for all subscriptions that are over the two concurrent users multiply the number of concurrent users in your subscription by 2,000. For example, if you subscribe to 5 concurrent users, you will have 10,000 segments per month. You can also check your subscription page to view the calculations and your current usage (Settings -> Subscription).

What happens if we go over our limit?

We will just ask you to add more concurrent users to your subscription to cover the the additional texting. Again, most HopeSync customers don't hit their limits, so it most likely won't matter to you.

Wasn't texting unlimited?

Yes, it was, but we have a few customers using almost $1,000/month in SMS messaging. To help keep HopeSync affordable for everyone, we created a limit that almost everyone fits under without an upgrade. For those few who are sending tens-of-thousands of messages a month, we will ask them to upgrade.

Where can I see how many message segments we are using?

Just go to Settings -> Subscription and look at the bottom of the page. It will show you both your limit and your current usage.